「Guest House Kotoya」Reservation Process Flow

01
All reservation must be made through our website.
Kindly fill up the reservation form accordingly.


02
After we receive your reservation request, we will reply in short notice and inform you of the way of payment – either by bank transmission or through paypal credit card payment.


03
Please read carefully the「Payment Request Email」and kindly make the payment as requested.


04
Full payment is required to confirm and finalize your reservation.

*Please note that cancellation of confirmed reservation may incur cancellation charges.


05
We will send you a「Reservation Confirmed」email which includes the check in process.


06
A day before your arrival, we will send you a reminder email「Reservation Confirmed」.
Please check and read and follow the instruction accordingly.


Payment Method

Bank Transmission

We will send you a「Payment Request Email」.
Please make the transfer to the bank account stated in the mail.
*Ensure the transferor name is the same as that stated on the reservation form.

Credit Card Payment

We will send you a「Payment Request Email – Credit Card」.
We only accept credit card payment through Paypal. Cards accepted are 「VISA」,「Master Card」,「JCB」 and「American Express」.

Customers who do not have a Paypal account can also utilize Paypal to make credit card payments.
Upon agreeing the rules and regulations of credit card payment, please complete the payment through Paypal.

Cancellation Charges

Cancellation of finalized reservation (after making payment) may incur cancellation charges.

Prior to arrival 31 days 0%
30 ~ 26 days 30%
25 ~ 11 days 50%
10 ~ 4 days 70%
3 ~ 2 days 80%
1 day / No Show 100%



*Any changes made to reservation with payment made through credit card, all incurred transaction fee shall be borne by customers.

Arrival ~ Departure Process Flow

01
Arrival
On the check-in date, please head to Kotoya directly. Kindly check the「Reservation Confirmed」email about the key to access Kotoya. Please do not hesitate to contact us if you have any question.


02
Check In / House Leasing Contract
「Kotoya Rules and Regulations」and 「Sightseeing Guide」pamphlets are provided.
House Leasing contract will be given upon arrival, please bring it home.


03
During your Stay
During your stay, if you have any enquiry or request, please feel free to contact our office.
*Guest House Kotoya does not come along with meal. Kotoya comes with a kitchen which is equipped with a refrigerator, electronic microwaves, cooking utensils and crockeries. Please fully utilize them and enjoy a homely cooking at Kotoya.
If you need help in direction or making reservation at a restaurant; please do not hesitate to contact us.


04
Check Out
Please return the Key.
We will inform you our hassle free check out process when you check in with us at Kotoya.


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